Home Lab Network Project
Managed a comprehensive home lab with Cisco router, switches, and virtual machines for home automation and security. Configured Plex and Apache web servers with backup solutions.
Network Technician & IT Support engineer
CompTIA Network+ certified Network Technician with hands-on experience in configuring, troubleshooting, and maintaining network systems. Proficient in supporting desktop environments, managing Cisco devices, and ensuring network security.
Technical Skills
Networking
- Cisco Routers & Switches
- Network Security, ACLs & VPN
- VoIP Implementation
Systems
- Windows, Mac OS, Linux
- Microsoft 365, Azure
- Virtualization (VMware, Proxmox)
Tools & Platforms
- ServiceNow, Zendesk, Jira
- SSH, Remote Desktop Services
- Data Center Operations
Latest Projects
Personal Portfolio Website
Designed and developed a responsive personal portfolio website to showcase projects and skills. Implemented modern web standards and accessibility features.
Network Infrastructure Refresh
Conducted comprehensive refresh of network devices including routers, switches, and firewalls. Updated firmware, enhanced security, and documented configurations.
Experience
IT SUPPORT ENGINEERING INTERN – DIGI international (Jun 2025 – Present)
- Assisted in troubleshooting and resolving technical issues efficiently.
- Provided technical support for DIGI devices for customers, resolving issues promptly.
- Collaborated with cross-functional teams to enhance network infrastructure and security.
- Documented network configurations and maintained detailed records of changes which include customer interactions and troubleshooting steps.
- Participated in team meetings to discuss project progress and share knowledge.
- Provided feedback on network performance and suggested improvements to customers.
Network Technician – Field Nation (Jan 2025 – Present)
- Installed and configured network devices including routers, switches, and firewalls.
- Trained users on workstation devices and resolved technical issues to ensure customer satisfaction.
- Documented on-site activities and maintained cable management standards.
- Utilized ServiceNow and Zendesk for ticket management and troubleshooting.
Technical Operator – Aveda Corp (Jan 2022 – Present)
- Provided technical support and ensured minimal system downtime.
- Configured machines and network devices, and resolved hardware issues.
- Led Safety Committee and ensured compliance with SOPs and GMP operations.
- Maintained detailed documentation of technical issues and resolutions.
EDUCATION
Century college
- College – Associate's Degree in Computer Networking and Information Technology (Jan 2023 – 2025)
- Kisii University – Bachelors of arts in LAW (Jan 2016 – 2021)
- Udacity – Front End Web Developer Nanodegree (Jan 2025 – 2025)
- St. John's High School – Kenya Certificate of Secondary Education (KCSE) (Jan 2011 – 2015)
Certifications
acomplished certifications
- CompTIA Network+ Certified
- Wireless Network Security – Eskills Academy
- Technical Support Fundamentals – Coursera
- CCNA: Switching, Routing, and Wireless Essentials – Cisco
- Data Analytics Essentials – Cisco
- AI Machine Learning – IBM
- Introduction to Data Analytics – Coursera
- Juniper Network Security Associate Certification
Get In Touch
Ready to discuss your next network project or IT challenge? Let's connect and explore how my expertise can help your organization.
polycapfalcone@gmail.com
+1 (651) 478-0319